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Mouse customization is reset on non-English Windows devices

Microsoft resolved the mouse-customization reset on non-English Windows 11 devices with KB5124008 on 8 September 2026.

What changed

KB5120998 could reset custom mouse pointers, pointer colors and animations on non-English Windows 11 installations. KB5124008 contains the correction for Windows 11 24H2 and 25H2.

Why it matters

Localized enterprise images and accessibility configurations could lose their intended pointer settings after servicing.

Known limitations

  • Availability, prerequisites and rollout scope remain authoritative in the linked Microsoft documentation.

Now check

  • Install KB5124008 on non-English Windows 11 24H2 and 25H2 devices
  • Verify custom pointer, color and animation settings after restart
  • Confirm accessibility and personalization policies persist through a policy sync

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