Unattended Remote Help sessions for Windows devices

What changed

Authorized helpdesk agents can sign in to a remote device with their own credentials without requiring the user to be present or take action. Helpers can view and control the device to troubleshoot issues and complete support tasks remotely.

Why it matters

Device-management changes can affect policy processing, reporting, app delivery or support workflows across managed endpoints.

Known limitations

• Availability, prerequisites and rollout scope remain authoritative in the linked Microsoft documentation.

Now check

• Confirm Remote Help licensing, tenant cloud and RBAC scope
• Pilot a support session on a representative managed device
• Validate audit logs, user consent and support runbooks